FAQ/ Frequent questions

To better help you plan your trip, My Nice Flat answer all your questions:

  • How to know if the chosen apartment is free for your dates and how to book it?

Nothing easier: Define your travel dates many people. Click "Search" and a list of all apartments available for your dates appear. After selecting the apartment selected, click it to see the overview, photos, location, and the price and check its calendar and the software automatically calculate the total price of your stay.
Click on the button "Book" and specify your personal data in "Reservation Details". The Software asked to specify the data on your credit card / debit entirely safe way to effect payment of the deposit your reservation after having read and accepted our terms of use / privacy policy. The software uses the online payment system of the bank, fully secure and encrypted. You will be redirected to the PayBox payment platform.
We will confirm in seconds if the payment was made correctly, the email address you specified..
You will receive an email with instructions to follow on the day of arrival. In this email you will find the address of your apartment, and the name of your contact phone number and all the information on procedures for the payment of the remaining amount, as well as how to register.
And if you want to make a last minute reservation for today or tomorrow ... do not worry! We will confirm immediately or, if not, we will return your deposit!

  • How to make a cancellation?

As our general sales conditions in the event of cancellation

    • A cancellation fee will not be applied if the cancellation is made more than 2 days before arrival.
    • A cancellation fee of 100% will be applied if the cancellation is made in the bracket of 2 days before arrival.

In case of no show at the day of arrival, the rent is entirely due. Except in exceptional cases and approved by management, no refund will be made in case of interruption of stay.

  • How to pay for a reservation?

The quickest way to guarantee the reservation is to make payment of the deposit by credit / debit card or Paybox, using our online payment interface. This is an effective method and trust, which meets all conditions of confidentiality and ensures ultra-secure transactions.

  • You encounter a difficulty to perform online payment with my card?

Contact us by email or telephone; a member of our customer service team will help you to make the payment with the software. If you still encounter problems, contact your bank and check the conditions associated with your account.

  • Is it possible to book online with a debit card?

Depending on the issuing country or not you can use a debit card to pay online. If payment is not accepted, try to pay by credit card or contact our customer service team who will help you finalize the transaction by phone.

  • After booking the apartment online, what's going to happen before arrival?

We will confirm the email address provided that the deposit payment has been successfully completed. In the 24 hours following payment, you will receive an email with the confirmation of booking and follow the instructions on the day of arrival. And if you just make a last minute reservation for today or tomorrow ... Do not worry! You will also receive this confirmation. Do not hesitate to contact us if you wish.

  • What will you find in the e-mail confirmation?

The confirmation email contains all data related to your stay and confirm that the booking has been completed correctly. In the email confirmation, you will find the address of the apartment, the name and phone number of your contact person and all information relating to the installment payment terms as well as the recording.

  • You do not receive an e-mail confirmation?

Make sure it is not in the SPAM folder in your email. If it is not there, please get in touch with us.

  • Where to find the exact address of your apartment?

You can find the complete address of your apartment in the email confirmation you will receive 24 hours (48 hours on weekends) after making the payment of the deposit. Nevertheless, you can see the location of the apartment on the map, available in the "Location" tab in the profile of the apartment.

  • How will you pay the remaining amount?

The day of your arrival with the software

  • How you will get the keys to the apartment the day of your arrival?

The keys will be directly in the apartment. The email confirmation you will receive once you complete the booking give the exact instructions to follow on the day of arrival.

  • Is it possible to smoke in the apartments?

All apartments are non smoking.

  • What is provided in the apartment?

We want to offer a home away from home feeling for all of our guests, so all of our apartments have all the necessary kitchen equipment including a kettle, coffe machine and toaster. The glassware, crockery and cooking equipment are all provided. As part of a Welcome package we provide a tea towel, washing powder, dishwasher powder, one roll of toilet paper to get you started, as well as a basic grocery package. For items such as a microwave please go to each individual apartment and view the amenities; if the apartment has it, it will be listed here. Each apartment is equipped with an iron and ironing board, and a high speed hairdryer. One set of sheets for the made-up beds, a bath towel and hand towel for each guest, and a bath mat as well as a mini shampoo, conditioner, and shower gel.